This article has been updated as of January 2018.
Readers, please note that the original article referred to the original line of inverter mini-splits manufactured by Fujitsu. Over the years, many of you have echoed these comments regarding premature system failure and inadequate manufacturer’s support leading to extremely expensive repairs and replacements.
Subsequently, Fujitsu has gone through at least two generation updates to this line of products. They have also updated their warranty policies, indicating a greater confidence in their products.
I have also been told by several installers that the new Fujitsu units are considered tops in the field.
Given these changes, I change my rating of Fujitsu to “Neutral.” I cannot personally recommend them because I have no first hand experience with them recently. However, I do not wish for people to be discouraged from installing their new units.
If you have first hand experience with the new line of Fujitsu mini-split heat pumps, please contribute to the discussion.
Thank you!
(original posting from 2014 follows)
Sadly, I can no longer recommend Fujitsu due to their unacceptable support and warranty policies.
Poor product durability eliminates all cost savings gained from efficiency
A home’s heating system is a capital expenditure. That is, it’s considered a long term investment in your home. Typically, you figure that it will last 15-20 years with some cost for maintenance. And generally, that’s conservative. How many of you still have heating systems in your homes from the 1970’s or 80’s? In general, these systems are very durable. Unfortunately, with the Fujitsu mini-split heat pump, this has not been the case.
I originally purchased a model 12-RLS in June of 2009. The system worked great and I was very happy with its efficiency and performance so I gave it a glowing review.
In November of 2011, our neighborhood experience a huge power surge that blew out all three of my Fujitsu units. This is not Fujitsu’s fault as the surge killed electronics in a broad area. I mention it because the units were totally replaced just two years ago.
Recently, in November of 2013, one of my units stopped heating. I thought it was due to the cold, humid weather we were having and waited to see how it would behave in subsequent weeks.
On December 10th of 2013, I concluded that the system was truly malfunctioning and scheduled a service call. My local installer came out, acknowledged that it wasn’t working, and left.
On January 2nd of 2014, another technician came to diagnose the system. During their visit, they found that the evaporator coils were leaking and one of the temperature sensors was malfunctioning. The prognosis was not good – this would require replacing the entire indoor unit. But since the unit was only two years old, I figured that replacement would be covered by the factory.
On January 28th of 2014, after two months with a non-functional heat pump in my living room, the owner of the company that installed the system contacted me, quite upset. He noted that Fujitsu had been mistaken. The model 12RLS was an old model that only had a two year warranty and my warranty had just expired. Not only that, but they no longer make replacement parts for that model (remember, this was the latest and greatest in 2009) so I would have to purchase an entirely new system. This would cost me about $4,000 with installation, removal of the old system etc. Frankly, this is insane.
The warranty statement on the unit does in fact say that it covers parts for only 2 years. Since my unit failed a few weeks after the two year period, they legally did not have to cover it. But had I known that they wouldn’t even have parts to repair the unit that I expected to own for 15+ years, I never would have purchased the Fujitsu 12RLS in the first place.
Any reputable manufacturer would stand behind their product better than this. If I, who has some of the top search results for my positive reviews of the Fujitsu 12RLS , can’t get them to stand by their warranty that expired just days before the unit failed, then an ordinary consumer has no chance of getting support from them. I have to say, I am utterly disappointed by Fujitsu.
So now I have to basically throw away a several thousand dollar heat pump. I will save this old unit for parts in case the others fail.
This fiasco by the numbers
Years owned: 4.25
Original installed cost: $3,560
Cost per year of operation: $837.65
Total energy use: 10,575kWh
Approximate electric cost:$1586. Cost per year: $373
Based on these numbers, I would have been better off buying a much less expensive system that was reliable but inefficient. So what’s the point of buying the high efficiency Fujitsu system?
Ted's Energy Tips 
Same issue here with TWO indoor RLS12 units after 19 months operation. (Is there some way to leave a photo of the corrosion?) Entire system is down for 3 weeks. No response yet from Fujitsu. Will post updates.
You have to post a photo to a public gallery then post a link here. Or you can email me the photos and I’ll post it.
Update: the cause is what Fujitsu calls “Formicary Corrosion” caused by environmental conditions and organic compounds from building materials. As a result of unit failures, all Fujitsu wall-mounted units manufactured in 2015 use oxygen-free copper (OFC). Fujitsu now supplies OFC replacement coils to repair older generation indoor wall-mounted models. Only problem is that they did not notify customers of 2014 units within the one-year parts/labor warranty period, so labor is not covered. Bill received today for repair: $1407.
I have one also need to be fixed.
Is it still worth to repair?
could not find schematic or service menu.
TD, I challenge you to give me a problem with one of your units that I can’t get fixed with parts for you in 3 days. You are promoting so much misinformation here, that if I was Fujitsu, I’d send it to legal.
Actually, they’re lucky I and others didn’t take them to court. I have only laid out the facts of the story,which was my installer contacted them and they would not sell the replacement parts so I had to replace the entire unit.
Your installer let you down, what is it you needed ? I’ll let you know what I find out.
Not sure what you are talking about – I work for a Fujitsu distributor and was troubled by this post. Checked on parts availability for the 12RLS system and Fujitsu has plenty in stock…..?
You need to stop spreading misinformation based on your extenuating circumstances. We sell dozens of these systems every month, with very, very few warranty issues. Any issues that do arise are dealt with quickly and easily. Not to mention Fujitsu offers a 10-12 year warranty now – the catch? It must be installed by a QUALIFIED dealer, to prevent these exact situations. Your “installer” took you for a ride.
Those of you who keep repeating the same party line are doing nobody any favors. The 12 RLS units came with a much shorter warranty and, as several people have noted, their systems were installed by qualified installers. Corroding coils after 3 years or less is not something that comes about via a bad installation – it’s because of inadequate design. Lack of parts was stated by the Eastern Regional factory rep. If they were mistaken what is a consumer to do?
Somebody needs to put their money where their mouth is. Don’t get all totally miffed off when a person relates their experiences with a company such as Fujitsu. This is NOT the first time I have seen this type of behaviour with a “big company.” They want the profits to stay in their pocket rather than show a little concern for customers they have already roped into buying an inferior product. If you feel you can help this unfortunate consumer by getting the appropriate parts and repairing his heat pump at a somewheres near reasonable rate why don’t you do that and prove you know what you are talking about……….
i have 2 newer units installed by factory dealer the units are broke down more than they work called fujitsui no help biggest waste of money i ever spent
I am in the HVAC Industry and find the Fujitsu marketing materials to be deceptive. The COP of 4 is BS, they leave out any qualifications (like ambient temp), for that claim. The -15 F is also misleading. What it means is the pan electric heater under the compressor works at the temperature, but that is all. The 24,000 BTU unit is down to 15400 BTU at +17 F. according to AHRI, and it stops there. Do not buy a Fujitsu based on COP, you’ll regret that, there is much more to a heat pump that is important.
In their defense, the units I have are extremely efficient and I have little reason to doubt the ratings. Ratings are standardized so even if you disagree with the exact numbers, they are comparable between manufacturers and the Fujitsu is at or near the top of the heap.
This reply is for anyone that is thinking of buying Mini-Split AC/Heat Pump units…..DO NOT BUY ANY FUJITSU UNITS!!!!! I have had nothing but service problems since my 4 Fujitsu units were installed in 2010. I started having problems when one of the mini-splits was a 1/1/2 years old and I have had one issue after another. Outside unit failed, compressor failed in another unit, 2 indoor units coils failed (leaking) this year and last month another indoor unit coil (leaking) failed. Just as an FYI none of my problems were caused by installation problems. The issues were caused by FUJITSU DEFECTIVE EQUIPMENT. I am now into $4,100.00+ dollars of repair bills. I spent over $10,000.00+ to install, what I thought to be the best systems on the market….NOT SO! The Fujitsu employees in Fairfield, NJ are absolutely terrible to work with and of NO HELP. They have been rude and do not return calls to discuss my many problems. My advice to anyone that is having problems with Fujitsu is to go on-line and put in an official complaint to the Office of the Attorney General of NJ and go to the left side of the website and click on the Division of Consumer Affairs and put in a complaint. I have been working with the AG Office and they have been great to work with on my 2 complaints that I have registered. Also send multiple e-mails to Victor Gomez at Fujitsu…vgomez@fujitsugeneral.com, Joe Hart at jhart@fujitsugeneral.com and the Fujitsu Service at servicehvac@fujitsugeneral.com + the phone number is 888-888-3424. All of my labor costs have been caused by the DEFECTIVE FUJITSU EQUIPMENT and I hoping to recover all costs that I have incurred since 2010.
In defence of Fujitsu, Last yr I installed a Mitsubishi 15-H2 at my neighbour’s, and I chose an RLS15 at my home. The units are less than 10 feet apart. I live in western Canada. My findings…both units cool equally as well. However in the winter, the RLS15 is far superior to the MU15-H2. It’s really amazing how much this little guy heats. This summer I’ve noticed that the MU15-H2 is making a quiet rattling noise outside. I’m assuming it’s nothing. In contrast, the RLS15 is whisper quiet. Also on the MU15, the screws holding the outdoor cover are beginning to show rust on the painted cover panels. What’s with that???
During the installation process, I was also quite amazed at how much better the hookup components were engineered with the RLS15. It was a breeze to connect both the electrical as well as the copper lines. The H2 took a lot more care, but I can see a professional not noticing. (I’m retired from medicine and decided I needed a challenge so I installed both without any help.) I hired a certified HVAC professional to precharge, inspect and startup both units.
So far, the RLS15 would be my choice over the H2. Time will tell, but the H2 is starting to look a bit shoddy in comparison. This surprises me because Mitsubishi is highly rated and their prices are substancially higher. This is why I chose to install the MU15 at my neighbour’s…he’s very fussy and I didn’t want any trouble. Now he thinks I got the better deal…cheaper and heats way better!!!
Thanks for the good news! It’s always easy to focus on when things go bad, but we all need to be reminded of the good things too.
Thank you, thank you, thank you for writing about this almost two years ago. We are in the process of starting a five-room house addition — and Fujitsu was on our shortlist of heating systems to consider. Thankfully, Google led me to you (and a couple of other similar horror stories) and now — no way, Jose. I’m sorry for your bad experience — but again, I thank you for putting it out there.
I’m a technician, I’ve installed over 500 Mitsubishi units, most are high efficiency 1 to 1 units, I’ve never , ever had to return to these units for a service call or otherwise, the company gives recommendations on tools to use during installations, such as a ” special ” flare tool ( plumber flare tools are not the same type), to use, I’ve followed these recommendations and have had no problems, ( flare connections work just fine with this tool ). Mr Spaide, I’m from your area, I know the father/ son company you spoke of. I recently did a service call on a fujitsu 4 to 1 system, found ( in under an hour ) a control board that has failed , ( one cassette is unable to communicate with the outdoor unit ), I am having a great deal of problem finding a supplier that wants to deal with fujitsu, let alone getting a replacement part. This is a unit(s) that was installed in 2009, Hmmm, this may have been from a batch of bad units from the initial install, the customer said it never “always work”. These cassettes will work if another cassette or all cassettes are on, but not by themselves only. I guess I have to deal directly with the fujitsu company and hope I can order a part for well under $500, other wise this customer will be switching to Mr Slim, to trim the fatty waste from this customers wallet . Mitsubishi has a unit which works at 100% down to 0 degrees and will provide heat down to negative 14 degrees, ( that’s about 90 degree heat coming out of your cassette when it’s -14 degrees outside), you do the math on how often it’s been that cold in my area, -9 degrees overnight, one night, about ten years ago. The bottom line that I tell my customers, stop worrying about initial total upfront cost, and be concerned about reliability , you don’t want to make a service call in the middle of the night with two feet of snow on the ground, Mitsubishi won’t let you down. So people, get rid of your Dirty oil heat systems that cost you a cleaning EVERY year, with or with out that “special ” expensive service contract, say goodbye to chimney checks and cleaning and new liners, and help put that part of my job out of business, my lungs will thank you. Wish me luck with Fujitsu. P.S. – Mitsubishi has had a few “bumps” in the road in there 50 year history of mini split systems ( i.e. – the bad batch of compressors two or three years ago, lake wind effect in the Pocono area, but they bounce into action faster than our army to get things fixed, nobody is perfect but it’s very nice to know that they stand behind there product with honesty and lots of helpfulness) .
If the cassette works when the other cassettes are running jts likely that the installer crossed the wiring and they don’t match the piping. So the wires for cassette 1 may be telling cassette 2’s pipes to get refrigerant. You have to turn them on one at a time and feel the pipes go see if the refrigerant is going to the correct air handler.
I have a Fujitsu unit that stopped heating after one year. it turned out to be a very small leak in the soldered fitting that the installer put in. they came back to fix it and it was worse. I had to use soapy water to find it. I had to send them a video before they would come back. I think this is a common problem. If you get a unit (any unit) check all fittings for leaks with soapy water. Once it was fixed it has worked fine.
This reply is for anyone that is thinking of buying Mini-Split AC/Heat Pump units…..DO NOT BUY ANY FUJITSU UNITS!!!!! I have had nothing but service problems since my 4 Fujitsu units were installed in 2010. I started having problems when one of the mini-splits was a 1/1/2 years old and I have had one issue after another. Outside unit failed, compressor failed in another unit, 2 indoor units coils failed (leaking) this year and last month another indoor unit coil (leaking) failed. Just as an FYI none of my problems were caused by installation problems. The issues were caused by FUJITSU DEFECTIVE EQUIPMENT. I am now into $4,100.00+ dollars of repair bills. I spent over $10,000.00+ to install, what I thought to be the best systems on the market….NOT SO! The Fujitsu employees in Fairfield, NJ are absolutely terrible to work with and of NO HELP. They have been rude and do not return calls to discuss my many problems. My advice to anyone that is having problems with Fujitsu is to go on-line and put in an official complaint to the Office of the Attorney General of NJ and go to the left side of the website and click on the Division of Consumer Affairs and put in a complaint. I have been working with the AG Office and they have been great to work with on my 2 complaints that I have registered. Also send multiple e-mails to Victor Gomez at Fujitsu…vgomez@fujitsugeneral.com, Joe Hart at jhart@fujitsugeneral.com and the Fujitsu Service at servicehvac@fujitsugeneral.com + the phone number is 888-888-3424. All of my labor costs have been caused by the DEFECTIVE FUJITSU EQUIPMENT and I hoping to recover all costs that I have incurred since 2010.
Fujitsu garbage! I would absolutely never put one in again. Mitsubishi good!
i plan on purchasing 2—-AOU18RLXFZH outdoor units for 4 rooms.. any comments on how long these will last?. if there’ll be parts later.?. if Fujitsu honors warrantees? all the contractors say I’ll save on electric, but will I?
I would not use Fujitsu. I am an installer and have been in this business many years, the warrantee department for Fujitsu is a scam center. I had a tri zone system with a faulty coil on the biggest indoor unit. I called Fujitsu they said the unit is covered under warrantee and I would have to change the entire wall unit not just the coil. They said go to the supply house where you purchased the system and pick up another wall unit and install it, then send back the defective one right away for testing. Heres the scam after you purchase a replacement and install it and the customer is very happy. Fujitsu will not authorize the supply house to return the defective unit back to them, leaving the installer to pay for another unit. Fujitsu would not even deal with the owner of the supply house and I had all the case numbers models serial numbers. I even had the warrantee peoples names I talked with from Fujitsu. They are good to talk you through problems but do not trust anything they say about warrantee. The owner of the supply house made good on the wall unit not Fujitsu.
This reply is for anyone that is thinking of buying Mini-Split AC/Heat Pump units…..DO NOT BUY ANY FUJITSU UNITS!!!!! I have had nothing but service problems since my 4 Fujitsu units were installed in 2010. I started having problems when one of the mini-splits was a 1/1/2 years old and I have had one issue after another. Outside unit failed, compressor failed in another unit, 2 indoor units coils failed (leaking) this year and last month another indoor unit coil (leaking) failed. Just as an FYI none of my problems were caused by installation problems. The issues were caused by FUJITSU DEFECTIVE EQUIPMENT. I am now into $4,100.00+ dollars of repair bills. I spent over $10,000.00+ to install, what I thought to be the best systems on the market….NOT SO! The Fujitsu employees in Fairfield, NJ are absolutely terrible to work with and of NO HELP. They have been rude and do not return calls to discuss my many problems. My advice to anyone that is having problems with Fujitsu is to go on-line and put in an official complaint to the Office of the Attorney General of NJ and go to the left side of the website and click on the Division of Consumer Affairs and put in a complaint. I have been working with the AG Office and they have been great to work with on my 2 complaints that I have registered. Also send multiple e-mails to Victor Gomez at Fujitsu…vgomez@fujitsugeneral.com, Joe Hart at jhart@fujitsugeneral.com and the Fujitsu Service at servicehvac@fujitsugeneral.com + the phone number is 888-888-3424. All of my labor costs have been caused by the DEFECTIVE FUJITSU EQUIPMENT and I hoping to recover all costs that I have incurred since 2010.
Pete,
The AOU18RLFZH is an awesome unit. I have one with 2 ASU9RLF indoor cassettes in my home. I bought mine from Younits.com and saved a considerable amount of time and money than buying from my local utility company. I had an installer friend of mine come over and put it in and I gotta say this system works like a champ. I had an old 15RLS in my office. Other than filter changes and regular maintenance from my local heating company, we never had an issues with it. It was cooling our server room in a critical application, on 24 hours a day. It seems like most of the negative feedback I see online is either bad installs Think about it this way, if you buy a new BMW, and it breaks down, you don’t go to Merlin’s to fix it. You go to the specialist in BMW’s. Sometimes high end products need the right, trained guys to repair them. These mini splits are no different. Hope that helps!
George
Hi George,
I agree – when these systems work, they work great. I also agree that having a qualified installer is critical. Where I disagree is that most of the negative feedback is from bad installs. From what I’m seeing, and my own experience, the systems are failing internally due to poor manufacturing. You can’t blame the installer for a coil that’s leaking. Nor can you blame the installer when the factory tells them that they won’t can’t sell the installer the replacement parts because they’re no longer produced.
Thanks for sharing useful information about mini-split heat pumps
Hi,
As a Fujitsu dealer I am very surprised at your problems. I have had parts delivered for a 14 year old unit in 2 days. Try that with a 14 yr old car.
We have many hundreds of units in the field and have very little issues.
Our unit come with a 10 yr parts and labor warranty. Yes parts and labor. This is partly by Fujitsu and partly by our wholesaler. The New Jersey Tech Support is amazing. Friendly and knowledgeable.
The gentleman who said that his contractor was stuck for 100 hrs of labor. Just what were they doing?Certainly would not be working for me. To completely replace a tri should be no more than 12 hrs for 2 techs.
Over the years we have checked out all the other main brands and they all come up short for various reasons.
Last year I ordered a total of 5 parts.
I think that your problem is your installer
Perhaps you, or one of the other HVAC contractors who has gets such good support from Fujitsu could provide a replacement head unit for my 12RLS system that died? I have a perfectly good compressor with new electronics just sitting in my shed. If I can get a head unit and lineset for it, then I’ll donate the complete unit to a local organization rather than send it to a landfill.
Where are you located? I work at a P&H company in Vermont and we have a 12RLS indoor unit sitting in our office that we would like to find a home for.
My comments here are just the beginning of many, many issues with Fujitsu and the service manager, Karol Tamaszewski at the Fujitsu USA Headquarters in Fairfield, NJ. Since I wrote the comments below, I have had to replace 2 of my indoor unit coils (August 2015). My HVAC contractor is NOT the problem, as a side comment my HVAC contractor is contracted by Fujitsu to fix many problems that other contractors installing Fujitsu units messed up!!! Please read my comments below…I have spent a lot of money that I should not have to spend fixing DEFECTIVE units and by the way there is NO SERVICE and NO BACKING UP of Fujitsu products from the NO SERVICE people at Fairfield NJ.
In early 2010, my wife and I had been discussing A/C for our older home that has oil hot water/radiator heat and we were tired of the large, noisy, inefficient window air conditioners that we had for many years. We started to look on the internet and talk to HVAC companies regarding the best options to cool and have back-up heat installed. As the months went by the mini split AC/Heat Pump units looked like the best option for our home and I proceeded with checking the various websites, talking to HVAC companies and actually contacting homeowners that had the mini split systems…..the conclusion was that we look into purchasing and having these units installed. The next few weeks I visited all the websites that had the mini split systems, again talked to HVAC installers and homeowners with the different brands of units. By the way the Fujitsu mini splits were one of the top rated systems with the almost no problems over the years.
My wife and I decided to have several HVAC companies, all of which were Fujitsu recommended, come to our house and give us price quotes. Because of the “Fujitsu Reliability” and since this purchase is a large capital expenditure we considered this as a LONG TERM INVESTMENT in our home. We figured that it would last 15-20 years with some minor maintenance costs….very much like the new oil burner that replaced the 45 year oil burner back in 2009 with not one issue in 6 years. Out of the 3 HVAC companies we picked the company that was highly recommended by Fujitsu and we decided to install 2 units in the fall of 2010 and have the other 2 units installed in the spring of 2011.
In October of 2010 we had a 9RLS and a 12RLS installed by Hager HVAC Company in Sumneytown, PA at the cost of $5,821.00 which included electrical work for all 4 Fujitsu units. Models: AOURLS, Serial #HRN006293 & ASU9RLS, Serial # HRA006102 and Models: AOU12RLS, Serial #HSN013021. In April of 2011, the other 2 9RLS units were installed by Hager HVAC at the cost of $5,000.00. Models: AOU9RLS, Serial #HRN006862 & ASU9RLS, Serial #HRA006864 and Models: AOU9RLS, Serial #HRN007835 & ASU9RLS, Serial #HRA007911. Since Hager HVAC is a reference based business, I was told that if I recommend Hager HVAC and systems were sold that I would receive a finder’s fee. My house is located on a corner lot in Lansdale and I had many people walking and or driving past and stopping to ask questions regarding the Fujitsu units. I sold many systems for Hager and I got to be good enough to actually go to their location and check their possible installs. I sold a number of units and not one of those systems has had any problems for the homeowners!
September 25th, 2013, Defective Unit #1we encountered an undetectable refrigerant leak in outdoor unit Model AOU9RLS Serial #HRN006293. We contacted Fujitsu, Case # 73209 and that came out to be a “POSSIBLE” coil leak and of course warranty issues were discussed and I was left with decisions regarding repairs, (free coil but high expenses) to swap out coil, etc.etc. My feelings were that Fujitsu should have replaced the entire outside unit, since it was not very old. I decided to replace the entire unit at a discount ($1010.00) price thru Hager, rather than spend alot money getting the coil replaced and still having a possible problem unit. The new outdoor unit is Model: AOU9RLS Serial #HRN006216. The new unit has had no problems since it was installed. Many, many times as I have been talking about any problems with Fujitsu Systems, the owner of Hager HVAC, other HVAC companies, internet blogs or even the customers that I sold systems to, had NO problems with any Fujitsu units. Ok I chalked that up to a very unusual situation and paid the $1010.00 costs.
March 20th, 2014, Defective Unit #2 refrigerant low on outdoor unit Model AOU12RLS Serial #HSA012799 by August 27th system again was blowing warm air and refrigerant was low. Case #85873 was opened with Fujitsu and Service Manager Karol Tamaszewski. Several phone calls between, Fujitsu and Hager HVAC plus calls/e-mails from me to Karol resulted in an authorization of my unit to be repaired by Fujitsu in November 2014. We had no idea what the problem was with the unit until it was bench tested at Fujitsu. Technician found that the compressor was defective and it was replaced since the compressor was still under warranty. I picked up the unit on November 28th and it was reinstalled on December 4th at a cost of $670.50 (this bill was for evaluation, testing, replacing refrigerant, & disconnection/reinstallation of defective unit #2).
• Repair bills from Hager HVAC September 2013: Defective Unit #1 Case # 73209 $282.00 and of course the replacement outdoor unit with installation $1010.00.
• First Hager repair bill for Defective Unit #2 March 2014: $452.00
• Second Hager repair bill for Defective Unit #2 August, October & December 2014: $670.50. (These 3 repairs are on one invoice)
As the only homeowner that has had multiple problems with two different units, in 2013 & 2014 with my 2 Fujitsu units that were installed at the same time, this leads me to believe that even Fujitsu has Defective or Lemon Units. I also do not care about Fujitsu Warranties…my situation seems to be an extenuating circumstance and I want to be reimbursed $670.50 for costs incurred for the Defective Unit #2. Had I known that Fujitsu might not stand behind their products I would never have purchased the 4 units and I would not have sold a number of units for Hager HVAC. Any reputable manufacturer would stand behind their product and assist a homeowner with the unusual issues that I have stated in this document. Why do I as the homeowner have to pay all these costs on DEFECTIVE UNITS (repairs including refrigerant, disconnections, reinstalls, etc.) that should last without much maintenance for 15 or 20 years?
Thank you,
Randy Spaide
the only reason you install fugitsu is because you dont know or you dont care.
Jeff,
My issues are not parts problems or installer problems….please read my reply + I just had to replace 2 of my indoor coils, this problem has happened since I wrote my document that I am posting!
In early 2010, my wife and I had been discussing A/C for our older home that has oil hot water/radiator heat and we were tired of the large, noisy, inefficient window air conditioners that we had for many years. We started to look on the internet and talk to HVAC companies regarding the best options to cool and have back-up heat installed. As the months went by the mini split AC/Heat Pump units looked like the best option for our home and I proceeded with checking the various websites, talking to HVAC companies and actually contacting homeowners that had the mini split systems…..the conclusion was that we look into purchasing and having these units installed. The next few weeks I visited all the websites that had the mini split systems, again talked to HVAC installers and homeowners with the different brands of units. By the way the Fujitsu mini splits were one of the top rated systems with the almost no problems over the years.
My wife and I decided to have several HVAC companies, all of which were Fujitsu recommended, come to our house and give us price quotes. Because of the “Fujitsu Reliability” and since this purchase is a large capital expenditure we considered this as a LONG TERM INVESTMENT in our home. We figured that it would last 15-20 years with some minor maintenance costs….very much like the new oil burner that replaced the 45 year oil burner back in 2009 with not one issue in 6 years. Out of the 3 HVAC companies we picked the company that was highly recommended by Fujitsu and we decided to install 2 units in the fall of 2010 and have the other 2 units installed in the spring of 2011.
In October of 2010 we had a 9RLS and a 12RLS installed by Hager HVAC Company in Sumneytown, PA at the cost of $5,821.00 which included electrical work for all 4 Fujitsu units. Models: AOURLS, Serial #HRN006293 & ASU9RLS, Serial # HRA006102 and Models: AOU12RLS, Serial #HSN013021. In April of 2011, the other 2 9RLS units were installed by Hager HVAC at the cost of $5,000.00. Models: AOU9RLS, Serial #HRN006862 & ASU9RLS, Serial #HRA006864 and Models: AOU9RLS, Serial #HRN007835 & ASU9RLS, Serial #HRA007911. Since Hager HVAC is a reference based business, I was told that if I recommend Hager HVAC and systems were sold that I would receive a finder’s fee. My house is located on a corner lot in Lansdale and I had many people walking and or driving past and stopping to ask questions regarding the Fujitsu units. I sold many systems for Hager and I got to be good enough to actually go to their location and check their possible installs. I sold a number of units and not one of those systems has had any problems for the homeowners!
September 25th, 2013, Defective Unit #1we encountered an undetectable refrigerant leak in outdoor unit Model AOU9RLS Serial #HRN006293. We contacted Fujitsu, Case # 73209 and that came out to be a “POSSIBLE” coil leak and of course warranty issues were discussed and I was left with decisions regarding repairs, (free coil but high expenses) to swap out coil, etc.etc. My feelings were that Fujitsu should have replaced the entire outside unit, since it was not very old. I decided to replace the entire unit at a discount ($1010.00) price thru Hager, rather than spend alot money getting the coil replaced and still having a possible problem unit. The new outdoor unit is Model: AOU9RLS Serial #HRN006216. The new unit has had no problems since it was installed. Many, many times as I have been talking about any problems with Fujitsu Systems, the owner of Hager HVAC, other HVAC companies, internet blogs or even the customers that I sold systems to, had NO problems with any Fujitsu units. Ok I chalked that up to a very unusual situation and paid the $1010.00 costs.
March 20th, 2014, Defective Unit #2 refrigerant low on outdoor unit Model AOU12RLS Serial #HSA012799 by August 27th system again was blowing warm air and refrigerant was low. Case #85873 was opened with Fujitsu and Service Manager Karol Tamaszewski. Several phone calls between, Fujitsu and Hager HVAC plus calls/e-mails from me to Karol resulted in an authorization of my unit to be repaired by Fujitsu in November 2014. We had no idea what the problem was with the unit until it was bench tested at Fujitsu. Technician found that the compressor was defective and it was replaced since the compressor was still under warranty. I picked up the unit on November 28th and it was reinstalled on December 4th at a cost of $670.50 (this bill was for evaluation, testing, replacing refrigerant, & disconnection/reinstallation of defective unit #2).
• Repair bills from Hager HVAC September 2013: Defective Unit #1 Case # 73209 $282.00 and of course the replacement outdoor unit with installation $1010.00.
• First Hager repair bill for Defective Unit #2 March 2014: $452.00
• Second Hager repair bill for Defective Unit #2 August, October & December 2014: $670.50. (These 3 repairs are on one invoice)
As the only homeowner that has had multiple problems with two different units, in 2013 & 2014 with my 2 Fujitsu units that were installed at the same time, this leads me to believe that even Fujitsu has Defective or Lemon Units. I also do not care about Fujitsu Warranties…my situation seems to be an extenuating circumstance and I want to be reimbursed $670.50 for costs incurred for the Defective Unit #2. Had I known that Fujitsu might not stand behind their products I would never have purchased the 4 units and I would not have sold a number of units for Hager HVAC. Any reputable manufacturer would stand behind their product and assist a homeowner with the unusual issues that I have stated in this document. Why do I as the homeowner have to pay all these costs on DEFECTIVE UNITS (repairs including refrigerant, disconnections, reinstalls, etc.) that should last without much maintenance for 15 or 20 years?
I have had both of my indoor units coils fail as well, one 12,000 and the other 24,000. Both of them leaked several months apart from one another. There is definetly a defect in their product. The parts were covered, but I still have paid over $600 in labor. I am going to try and contact Fujitsu to try and recover the labor costs. The service tech said he has replaced many of these faulty coils. I am very frustrated over the issues I have had to deal with and the extra expense.
Jeff, I’m a dealer as well and I’ve got a 4-zone giving me problems. On a call for heat the condenser only runs a couple minutes then shuts down, giving a code of “unit A 3 way valve thermistor.” Also the blowers on all four air handlers will only run at a very low rpm, regardless of the settings on controllers. I’m looking for all advice I can get! I’ve installed them for five years now, this is the first time I’ve had a problem I can’t figure out. Thankso for any advice
i am an HVAC contractor, and have installed a Fujitsu 3 ton Flex condenser to two 24k head units. Been running them for over a year and I love them. Had no issues at all. I install them for customers and haven’t had any issues yet. I like Mitsubishi too, but they had a compressor issue a year or two ago that was a nightmare. Can’t remember how many had to be replaced. So… I guess I would consider that some issues are related to the installation…. or maybe even maintenance.
I’m buying a 15rls3h today. It’s the only heat pump on the market that will work down to -15 degrees. I hope I get a good one. A/C systems remove moisture from the air by evaporation. If your unit is not removing enough moisture, high humidity levels it’s because the unit you have is too large for the application. Too small of a unit will run excessively and wear out sooner. To large of a unit for the application will cycle on and off more frequently and will not run long enough to remove moisture.
Your comments about sizing are valid for old fashioned single speed compressor systems but not for inverter systems like these. The system would have to be so utterly over or under sized as to make the behavior next to impossible.
In fact, analysis on these systems has shown that they are quite finicky and many have been bitten by poor performance due to their algorithm quirks that make the system turn off cooling unless thermostat temperature is set far below the actual room temperature.
I installed a 15rls heat pump this spring and have just been tickled with it. With the heat wave here in the pacific northwest it’s been just awesome! We have a 2000 sq ft rancher and the small unit has kept us very cool. Now we have just started the rainy season and the heat pump works so well I can’t believe it. Incidentally, our monthly electicity bills in summer were $7.50 increase over last year. That’s 25 cents a day for cooling! Still can’t believe it! My neighbours asked me to install a unit next door so I got them a Mitsubishi muz-ge24na for their 2800 sq ft home. Their cooling costs were 66 cents a day over last year. Also very good. Comparing, I would prefer the Fujitsu. When installing I noticed how much better the internal components were designed. Installation was so much easier! Both brands are incredibly quiet inside and outside. I can now visualize that in the future homes will be conditioned w these ductless heatpumps.
Just going to say, I bought a fujitsu 18 in 2008, it runs 24/7….only issues i have had with it is the condension line needs to be cleaned out once a year. The other thing is never try to clean the head unit blower wheel while its turning. It has not failed yet, but i have been told it will. Other than that, I do recommend Fujitsu brand…Now i will say i have had issues with the HVAC contractor. Hes a friend luckily so i can tell him how it is. It was not blowing cool air enough. Come to find out the original installation, the guy did not tighten the connections tight enough at the outside unit,. It had been slowly leaking for a few years. The inside coil needs to be cleaned at least every 2 seasons, cause that will make so not much air comes out. They really need a more aware owner. I happen to be a avid mechanic, so i get involved. Another thing, I persoanlly would never buy something for my house if it didnot have at least a 5 year on any thing. Mine has 5 on everything. and its past that… The brand itself is fine, you have to watch your installers, and clean your indoor unit,.I have plans to put in a multizone some day , cause i hate my 3 ton 12 year old carrier heat pump. Now that has cost me a fortune. By the way I have all 4 seasons, I am located in Northeast, Maryland.
I recently had a Fujitsu split systems installed, 36,000 btu outdoor compressor and (2) 18,000 btu inverters. It seems that the air exiting the inverters never really stays cold. I’ve measured the temps with an A/C vent thermometer that’s leaving the inverters, and get an average of only 60 degrees in the diningroom/livingroom and less in the kitchen. Shouldn’t an 18,000 btu kick out air a lot colder and more consistent? I’m assuming it should be somewhere near 50 degrees consistent until the desired room temperature is reached.
These inverter systems run really conservatively so what you’re seeing might be normal behavior though I admit 60F seems pretty high. Reviewing the temperature data from my Mitsubishi mini-split system today running low to moderate, I see air temperatures in the mid 40’s!
The important question is – does it work to comfortably cool your room? If it works fine, then don’t worry about the numbers. But if it never really keeps your room cool and it’s only putting out 60F air, then there’s a problems somewhere and the system should be serviced.
Thank-you for your quick response. The kitchen area never gets lower then 73 degrees with the inverter set at 64 degrees with shades drawn and nothing else on producing any heat. Definitely an issue, maybe with the compressor?
I would definitely have the installer check out the unit and operating conditions. It could be a problem with the unit or something unexpected with your home. Without further analysis, it’s hard to tell which. However, if under those conditions your system still is only putting out 60F air, then I would think that the unit is not working to spec.
T.D. Inoue, are you an installer? Boiling temperature is usually set to about 40 degrees (by controlling pressure) if you have a “load” then you will get a temperature rise. 60 air is normal. the important thing is how much liquid is in the evaporator? is the super heat excessive or not enough? for this you need to know more than just temp output. I would add a couple of other notes, if a leak is noticed within a year of install/replacement i suspect the installer did not do a micron vacuum test. tiny leaks can take a year to notice so my point is that these leaks should have been detected at the install and sent back. The other thing I have noticed is that the flare connections at the compressor do tend to leak. I don’t like flare connections. You have dissimilar metals in a harsh environment (large temp swing) and I find that leaks do develop sometimes. I suspect this is a problem with other brands but I don’t know. I have not had a brazed connection leak but I have had flare connection leak even though I torqued them to specs. Cheers
Thanks for your thoughts and suggestions.
I’m a building science / HVAC consultant, not a technician, so I had an installer do the installation.
The problem with my system, which appears common based on the feedback I’ve received from others, is leaks developing at the coil, indoors. These were clearly evidenced by oil on the fins at several locations and verified by the installer.
My understanding is that manufacturers have gone to thinner and thinner tubing in order to squeeze out every bit of thermal transfer efficiency. Unfortunately, they pushed beyond the limit of reliability and these systems are prematurely developing pinhole leaks, requiring coil replacements. Given the cost of the unit, the labor to replace the coil is prohibitive, so people often choose to replace the entire indoor unit.
So, the upshot of your argument is that you bought a unit without understanding the terms of its warranty, or that it was at end of life; and for this you blame the manufacturer. That’s no argument at all, even allowing for the fact that manufacturers periodically kick older products to the curb when revamping product lines.
Only if you consider buying the latest state-of-the-art unit “at end of life”, and being denied warranty service for a failure that occurred within the warranty period but wasn’t diagnosed until slightly after “without understanding the terms of the warranty.”
Suppose you bought a new model car in 2013 and this year it blew the head gasket. Then you were told that they don’t service that engine any more and you’d have to buy a new car. I’m sure you’d be pissed off too. It’s simply no way to run a business.
The expectation of a lifespan of more than a few years for a heat pump is not unreasonable. Most systems in the field last a good 10-15 years, with 20+ years not unheard of. For people to have incurable problems with leaky coils after a couple years is indicative of extremely poor engineering.
This post is absolute bullshit!
There are parts available. The main problem is that most American service techs have no clue when it comes to superior product. Most American made stuff is fairly simple to diagnose and a lot of parts will work for multiple brands.
Kinda like comparing 1970s car to one from 2015.
Tldr…your friend is an idiot and you are a sucker. Sorry.
Shame you have no idea what you’re talking about. The only reason I didn’t send your comment directly to the trash is because you make yourself look like an idiot.
As noted, my installer talked to the factory rep and was told by them that replacements weren’t available. The techs diagnosed the problem, found the coil leaks, so they weren’t at fault. It was the factory that wouldn’t supply the replacement and said that the entire system would have to be replaced by the just released model. That’s pretty shady business practice.
I agree 100% with your thoughts. We are dealing with a 7 year old Fujitsu leaky indoor coil and the cost to correct is so outrageous it by far undermines the so called efficiency of the system by far. I am more than disgusted and did not get even a response from the company after contacting them two different ways. I was told by the contractor however that I can still get the coil . I’m on the fence and may say forget it, replace the entire system with a different brand. i have two other indoor units which may crap out also which makes me wonder if I’m throwing way too much good money after bad on garbage.
We have a lot of leaking Fujitsu evaporator coils in Guam. They are willing to give you the coil but you still have to pay for labor and materials to get it fixed. I think they have a problem with the quality and are defective. I have worked on around ten units.
Hi Randall, I’ve let a couple copies of your post up but I think it hurts your case to overdo it with the same information time after time. I think WordPress may even start marking your posts as spam.
Thanks for sharing your thoughts.
Mine crapped out in about 2 years. Now they say they can’t even fix it.
My installer actually has a contract to maintain, and replace the mini ductless units for Schlumberger modular buildings in our area. In 2004 I purchased a Fujitsu Halcyon ASU12RQ (heat pump model) to supplement my main central unit. It’s been over 11 years now, never had any problems. But recently, I had a mild odor problem. He came out to check it out. The problem was I never cleaned the plasma/odor filter. After cleaning it, it smells good, and runs just like brand new. Your installer really needs to know what they are doing. Research, and find a contractor who has installed many of them.
Does the plasma odor filter need to be replaced or can it be cleaned? The replacement cost for our ASU18RMLQ is $45.00 and needs to be replaced every 2 years.
I’ve been terribly negligent about replacing mine due to the costs and simply clean them even though they say you shouldn’t. I’m more worried about the dust that the filters trap than odors. I’ll need a much bigger filter to do that with animals and cooking odors!
hi sir i actually decide to buy the mitsubishi after reading your post, i finally got it installed today but it seems its not cooling enough, im getting 57degree reading coming out from the vent, does yours get any lower. thank you. I have the 12kbtu
What do you have the temperature set to? I have found that you need to set them to a low temperature, like 66, to get enough cold air out. This won’t make your room that cold, it just tells the unit to work harder. Otherwise, it runs too conservative.
Another option would be to purchase a wirless remote thermostat to go with your Mitsubishi unit. As Ted pointed out in a prior post, the thermostats are built into the mini split unit, not the hand held remote. When we switched from Fujitsu to Mitsubishi, we had a wireless remote installed at the oposite end of our mbr from the wall unit and now the entire room is spot on to the temp set on the remote. Since it’s also programmable, the room will be cooled to the desired temp (67degrees) when we are ready for bed, and then reverts to warmer temps at about the time we get up. The Mitsubishi units, unlike the Fujitsu units that were replaced, are taking moisture out when cooling, and lowering the R/H. Hope this helps.
I too am a installer and I can tell you that any unit is only as good as the installer. If proper vacuum wasn’t pulled on system you will have issues! I find that Fujitsu, Daiken, LG, Mitsubishi are all very good systems. Unfortunately there are a lot of dishonest installers out there and they will tell you anything to sell you anything! Even your so called friend!
The problems being reported are certainly not installation issues. In my case, the system worked great then developed leaks at the indoor coil. Fujitsu couldn’t provide replacement parts for a unit only a few years old so the entire system had
to be replaced.
I work for a Fujitsu distributor, we are able to get parts for the 12RLS with no problem. After reading your post I checked availability for the replacement evaporator coil for your unit. There are plenty in stock in two locations from Fujitsu. I would say you have just encountered the biggest problem most manufacturers face, a contractor blaming the equipment. I don’t know your manufacture date for the unit in question, but we have very, very few issues with Fujitsu regarding warranty part replacement. I’m sorry you’ve given up on the entire brand, but I think you’re being misled.
I have a problem with Fujitsu slim duct ceiling unit ARU9RLF. The problem is noise – not the fan noise which is normal and even nice as a masking sound, but the noise of the water flow which is especially high after you start (before the fan kicks in) or after you stop the unit and goes on for a few minutes after you push the stop button. But it is also audible during operation and even the fan and air flow can’t mask it unless it is at the highest speed. Any advice?
That’s truly odd since the only water in the system is the condensate line, and, at most, that should be a steady drip after the system has been running for a while.
It’s possible that there’s some issue with the condensate drain system, perhaps a bad pump? This is total speculation because I’ve never heard of anything like you’re describing.
Can you describe the noise in more detail? This is quite a puzzle!
I’m certainly not a huge fan of Fujitsu, as it is a pain in the a** to work on, and I almost never see them in my service area. I work for a HVAC company as a service tech in Vail, Colorado. I went to a client’s home today. Fujitsu split system that had three zones, one of which had failed to produce cool air, but did have air movement, according to the homeowner. I never got the fault to replicate. My first gut feeling was a failed EXV or a failed solenoid valve of some type…again, I’m not too familiar with Fujitsu split system ductless products. I called their tech support and after a long wait, I got connected with a gentleman who really knew his stuff. I was on the phone for 75 minutes, and we troubleshot it with my meter. Turned out, it was a failed coil on that zone’s particular Electronic Expansion Valve…EXV. I could never have done it by myself, as there was no electrical schematic, and one certainly wasn’t available online. Cheers to that tech support guru on the phone who made my job a bit easier. Now, I’m not saying that all their tech support gurus are that good, but that guy sure was.
I Own a HVAC company and will never install another Fujitsu unit again. We had a customer who had a leak in a wall unit coil and Fujitsu told me to replace it under the warrantee. They told me you do not need a claim number because its a complete change out we are not trouble shooting a specific part at this point or troubleshooting. They told me to contact my supplier that the system is under warrantee. The supply house sent me the new wall unit and we installed it. Customer is very happy. Now two months later supple house still can not get a RA return authorization from Fujitsu. Fujitsu is now saying I never talked to them and I even gave them the techs name who still answers the phone. BBB is my next step. Fujitsu in my opinion and after reading all the complaints is probably having internal problems. Just like Hallowell and those notorious Arcadia heat pumps.
Thanks for your feedback. It’s really useful to hear from someone on the other side of the fence. What you’re saying matches my friend /installers experience.
Jim,
Please contact the New Jersey Attorney Generals office/website and put in a complaint regarding Fujitsu General. On their website on the left side, click on consumer complaints and fill in the page with your issues. We need to get more consumers to let the NJ Attorney Generals office that there are many issues with Fujitsu. If we can get a number of complaints, to their website, I think they will be able to help us. Regards, Randy
Wow!!!
Just started searching for an answer to a continuing problem with one of our wall mounted units and
I strongly believe that there are multiple problems, poorly made equipment AND poorly trained Installers/Repairmen, as well as lousy factory support. Just had a serviceman stand next to me and said “yep there’s a problem” then left after charging for a “do nothing” service call!
Very disappointed in my three year old investment and would never use Fujitsu again
To Jim, Please contact the New Jersey Attorney Generals office/website and put in a complaint regarding Fujitsu General. On their website on the left side, click on consumer complaints and fill in the page with your issues. We need to get more consumers to let the NJ Attorney Generals office that there are many issues with Fujitsu. If we can get a number of complaints, to their website, I think they will be able to help us. Regards, Randy
Has anyone felt with fujitsu 15rm3s-3
Sorry, not quite sure what you’re asking. Are you asking what people think about that model?
If so, the difficulty a number of us have had is with Fujitsu’s support of their customers. Products seem to either have poor reliability or get orphaned when new models come out.
I’m so glad I was able to read your blog, I was just going to order the 12rls3. Now, I have decided to go for lg brand.
I would look into Mitsubishi. It’ll be easier to find good installers and get support than any other system of this type.
Hi do you have a particular model in mind I need 12k btu, thanks
I replaced my defective Fujitsu with Mitsubishi Model MUZFE12NA ( 26.0 SEER/ 10.0 HSPF ) R-410A outdoor heat-pump unit coupled with Mitsubishi Model MSZFE12NA indoor wall hung evaporator
Many thanks I have look at that same model a few hundred more than the LG but has great reviews. Many thanks
What ever you do . Do not purchase any thing from Thermocore or Thermospace. The absolute worst for support and they sell Midea made unit and hide it till its too late to d
I believe Fujitsu is a good product. The problem I feel is with the contractor or installer. They made more money saying that fujitsu would not cover it. I have had a Fujitsu in a former house that I installed myself. I work for a commercial contractor. We have repeat customers on a weekly basis this is just you being ripped off by a dishonest contractor. Odds are the leak started before the 2y where up.
Usually, I’d agree, but in my case, the contractor was a friend that I trusted. He tried hard with the local Fujitsu rep and had no luck. They stuck to their line and refused to help him or defray his costs.
Just an FYI…..It is not an HVAC installer issue with any of the Fujitsu Mini-Split issues that have been posted. If you have seen my post regarding my Fujitsu units of which I have had serious issues with 2 units and now I am having a problem with a my 3rd unit. Fujitsu General is the issue, warranties, coils, compressors, and on and on + the service manager at the US headquarters in Fairfield, NJ is a nasty SOB that has no clue in dealing with people. My advice to all Fujitsu owners is to contact the New Jersey Attorney General’s Office and put in a complaint against Fujitsu. Go on the NJ Attorney General’s website and go on the Consumer Complaint button and tell your story. If a lot of people complain, I hope that this will help with our problems.
LG…. good luck getting parts in the US.
Ted, Hmmm, I can still get all the parts I need for the RLS series in the summer of 2015…. Your contractor or his wholesaler is dealing out bad info. By law, they (Fujitsu) have to be able to support the retired products with parts for 7 years. If they cannot, they are responsible for replacement.
That’s great information. My unit was a first generation RLS. Once the RLS2 came out, they said that I was out of luck. Out of frustration, I replaced it with a Mitsubishi.
I can still get parts for systems a lot older than an RLS. So much of what is posted here is due to lazy contractors with no follow through. It is actually quite amusing and sad at the same time.
I am a multi-million dollar distributor of Fujitsu mini-splits. They are best in class for reliability , functionality and performance. I find your story quite troubling and MOST UNUSUAL …
Contact me if you choose for remedy,
People in your area are fortunate then. Around here, and in other regions, we got no help from Fujitsu. Many people were left having to purchase entirely new units because parts for their relatively new units were unavailable.
Tom,
Based on our experience with Fujitsu and the numerous other posts, I would have to say that your situation is MOST UNUSUAL and as Ted commented, your customers have been very fortunate or just lucky.
After repeated attempts to get our Fujitsu mini splits to remove moisture when they cooled, they were finally replaced by Mitsubishi units which worked perfectly from day one. Written complaint to the President of Fujitsu General America, on the advice of the District Manager of the distributor, went unanswered until contacted by the NH Attorney General’s office. Even then, rather than trying to fix the units, Fujitsu agreed to issue a credit for the hardware only, leaving the local contractor on the hook for over 100 hours of labor.
I’m glad that you and your customers have had good experiences with Fujitsu so far, but you might want to keep your fingers crossed or take out some extra insurance….or have Mitsubishi on speed dial.
Dick V
Dick V., humidity control and air conditioning are two entirely separate issues. If the Fujitsu didn’t control humidity, neither will the other brand. These units don’t sense humidity, they sense temperature. It’s like expecting your smoke alarm to alert you for carbon monoxide or radon. Good luck and keep us posted when they are really put to the test. The F and M units work exactly the same, and neither is a de-humidifier !
Bill,
Mini splits may not be dehumidiers, but I belive they are supposed to take moisture out of the air as it is cooled. If not, why would they need condensate drains? The Fujitsu unit would run for over 24 hours and not result in any condensate in the pan I put under the drain. No one could explain why. The new unit starts producing condensate shortly after starting to run in cool mode.
One final comment. Before the Mitsubishi Distributor would allow thier product to be instlled, they sent their top technical specialist from 200 miles away to determine if there were any installation, structural or environmental issues causing the problem. He found none. We are just thankfull that our local contractor, Rick Wenzel of Amherst NH has taken care of the problem despite no help from the manufacturer.
DickV
I have the fujitsu duct type A C and it is HORRIBLE! We were sold a Bill of goods. Will not cool and bills are through the roof-old system was much more efficient and a quarter of the cost of this mess. Trusted the contractor-BIG Mistake. Waste 0f several thousand dollars.
Tom – How can you be contacted? I have an issue and can’t get any contractor to help me solve it. I have a bad head on one out of 7 units.
What planet do you live on. I too installed a Fujitsu ductless system. Worked fine until the coil leaked. Now, no units available to replace the one that is leaking. Now I am told there may not be parts available either. I may be stuck with an unusable system.
Mia Personal, Please contact the New Jersey Attorney Generals office/website and put in a complaint regarding Fujitsu General. On their website on the left side, click on consumer complaints and fill in the page with your issues. We need to get more consumers to let the NJ Attorney Generals office that there are many issues with Fujitsu. If we can get a number of complaints, to their website, I think they will be able to help us. Regards, Randy
We have had nothing but trouble with our Fujitsu mini split system. Electric bills tripled ,several service calls. Never thought I would have to replace this in less than 15 or 20 years. Very expensive lesson learned.
I have been installing fujitsu heatpumps since 2007.. i have not even seen that older model in any of my brosures.so b4 my time. I have installed over 1500 fujitsus and only had about 5 that I know of with any issues .that were repaired under warranty.the older models like yoursusually last about 17 years and even at the beach and on rooftop at the beach with salt air corrosion they get 9 to 12 years life.so all I can say you were very unlucky to get sold that old end of line model .cause that was the change over time to new refrigerant 410a and inverters models.fujitsu are usually good at helping out warranty issues.graham heatpump installer
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I agree… I prefer installing Fujitsu systems because I DON’T have issues with them. I’m not saying the older systems were not a problem, but all of the one’s I install now work really well.
Thank you for the info, because of your info I will not get one of those units… thank you again,…