(UPDATED 2018): Why I can no longer recommend Fujitsu mini-split heat pumps

This article has been updated as of January 2018.

Readers, please note that the original article referred to the original line of inverter mini-splits manufactured by Fujitsu. Over the years, many of you have echoed these comments regarding premature system failure and inadequate manufacturer’s support leading to extremely expensive repairs and replacements.

Subsequently, Fujitsu has gone through at least two generation updates to this line of products. They have also updated their warranty policies, indicating a greater confidence in their products.

I have also been told by several installers that the new Fujitsu units are considered tops in the field.

Given these changes, I change my rating of Fujitsu to “Neutral.” I cannot personally recommend them because I have no first hand experience with them recently. However, I do not wish for people to be discouraged from installing their new units.

If you have first hand experience with the new line of Fujitsu mini-split heat pumps, please contribute to the discussion.

Thank you!

(original posting from 2014 follows)

Sadly, I can no longer recommend Fujitsu due to their unacceptable support and warranty policies.

Poor product durability eliminates all cost savings gained from efficiency

A home’s heating system is a capital expenditure. That is, it’s considered a long term investment in your home. Typically, you figure that it will last 15-20 years with some cost for maintenance. And generally, that’s conservative. How many of you still have heating systems in your homes from the 1970’s or 80’s? In general, these systems are very durable. Unfortunately, with the Fujitsu mini-split heat pump, this has not been the case. Continue reading

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